SAQA released a statement of tariff increases that will also include changes in the administrative fees charged to process refunds. The evaluation of qualification tariffs will change from R950-00 to R1010-00 effective 1 January 2017.
On 18 October 2016, the Department of Home Affairs launched a new and integrated contact centre to ensure that enquiries and complaints are dealt with efficiently and effectively.
Prior to the new system being implemented, there were a lot of public concerns on how queries were being managed and with many complaints of the telephone lines not being answered. The new system aims to improve the following items as identified –
The Department of Home Affairs’ new contact centre will be operated by highly skilled officials and consultants with the necessary knowledge. The Contact Centre will enable the people of the public to lodge their complaints at a central point. All cases will be registered on a central case management system. The Department also endeavours that there will be consistent feedback as all the customer related services will be offered centrally at one branch.
It should be noted that the Department of Home Affairs are in the process of loading additional components of the National Population Register to enable maximum access to information of all the Home Affairs services. The National Identification System, The National Immigration System and the Movement Control System will be integrated within the upcoming months.
The Department of Home Affairs are set on measuring the complaints and compliments to improve the services that are being rendered to the public of South Africa.
You may contact the Contact Centre on 0800 60 11 90 or email hacc@dha.gov.za for any enquiries/complaints or compliments.
Blanket concession for international students affected by the current student protests.
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The Department of Home Affairs introduced visa-handling service VFS in 2014 to streamline administration. But for foreigners – many of whom bring rare skills and investment into the country, applying to live and work in South Africa and complying with immigration regulations is still a nightmare experience. They report an expensive and cumbersome process in which the Department of Home Affairs allegedly rejects 40 percent of applications out of hand.
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The recently tabled Draft First Amendment of the Immigration Regulations made under the Immigration Act by the Department of Home Affairs (DHA), does nothing to address the loss of jobs in the tourism industry, including concerns raised by the tourism industry, government departments and opposition parties.
The Draft First Amendment is nothing more than a half-hearted attempt to address the serious problems with the current regulations and will result in the ultimate contraction of the tourism industry.
The reality is that no material changes will be affected by the error-ridden Draft. Rather, the wording of a few provisions have lazily been shifted around, in what can only be seen as an attempt to create the illusion of the DHA’s willingness to engage with criticism of its policies.
The contentious requirement that parents traveling to South Africa with their children must produce an unabridged birth certificate (UBC) has not been removed. Rather than actually change the regulations, it seems that the Department only reorganised the clauses, whilst the requirements essentially stay the same.