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Department of Home Affairs: Contact Centre Launched

On 18 October 2016, the Department of Home Affairs launched a new and integrated contact centre to ensure that enquiries and complaints are dealt with efficiently and effectively. Prior to the new system being implemented, there were a lot of public concerns on how queries were being managed and with many complaints of the telephone lines not being answered.

Archived, News

DHA reduces requirements to obtain more Lesotho Special Permits

On 27 September 2016, the DHA announced that Lesotho nationals may now apply for the Lesotho Special Permits (LSP) at the VFS application centres without their passports.

Lesotho nationals are still able to apply for the Lesotho Special Permit physically at the DHA offices till 31 December 2016, as the online applications have closed 30 September 2016. However, it is being considered that the online applications might get an extended time frame.

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